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Your experience matters, share it to improve strata living for everyone

All reviews are checked by our moderation team before being published to ensure they meet our guidelines

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Who is your Strata Management Company?*

Type it here:

Tell us about yourself.*

Owner-occupier but not a committee member

Owner-occupier and a committee member

Owner but the place is rented out

Tenant

Property manager

Tradesperson

Which option describes you best?

How long have you been living in your apartment/unit?

Less than 1 year

1-3 years

3-5 years

5-10 years

More than 10 years

How long have you owned your apartment/unit?

Less than 1 year

1-3 years

3-5 years

5-10 years

More than 10 years

Which state is the apartment/unit located?*

Would you like to add any comments?

I would be happy to buy or live in a property managed by this strata company again.*

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Overall, how would you rate your experience with this strata company?*

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Communication

I feel listened to and acknowledged when I raise a concern.*

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I find it easy to access important communication documents such as levy notices, meeting minutes and repair notices.*

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I find it easy to submit maintenance requests and queries.*

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How do you receive meeting minutes and agendas?

Online portal or app

Email

Text or SMS

Post

Transparency

I am confident that the company is transparent about any potential conflicts of interest*

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The strata company clearly explains how levies are calculated and spent.*

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It is clear what services are included in the management fee and what incurs extra charges.*

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Problem Resolution

Urgent issues (e.g. leaks, safety hazards) are prioritised and resolved appropriately*

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The company addresses issues in a timely and consistent manner.*

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The company handles maintenance and repair issues effectively when they are raised*

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I feel confident that problems I raise will be taken seriously and addressed.*

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Value for Money

The company provides good value for money for the fees I pay.*

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Knowledge and Governance

The company has a reliable track record when it comes to getting things right the first time.*

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In your experience, the by-laws are applied consistently and fairly.*

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I trust that the company acts ethically and follows the appropriate rules and responsibilities.*

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Strongly disagree to strongly agree.

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